How to Integrate Zopim App to your KartRocket Store
START CHATTING WITH YOUR WEB VISITORS TODAY
Did you know that 83% of consumers need some kind of customer support when making an online purchase? And 45% of customers abandon an online transaction if their questions or concerns are not addressed quickly. Businesses that interact with potential customers online are better placed to build a connection and increase their revenues.
The Zopim live chat app will let you answer your customer’s questions in real time and ease them into a purchase. Zopim, the company creates amazingly simple and affordable customer engagement tools that help online businesses engage their customers.
Their award- winning flagship product Zopim Live Chat, is the most popular Live Chat software globally with more than 120,000 + websites actively using it. With Zopim Live Chat, visitors to your website will be able to chat directly with you through the widget and you can manage multiple conversations through the online Dashboard.
Company Info:
•Launched: 2008
•Headquarters: Singapore
•Founded by: Royston Tay, Qing Ru Lim, Wu Wenxiang, and Julian LowKEY FEATURES
1.Mobile Optimized: Your customers can chat with you from any device using our mobile optimized chat widget
2.Proactive Chat & Triggers: Rather than chatting with every single person yourself, you can increase the chances of high value engagement (and more sales) by using Triggers to automatically reach every visitor
3.Advanced Analytics: Our analytics dashboard lets you monitor visitor flow, usage patterns, and lets you jump in whenever a customer might need helpOTHER FEATURES AND BENEFITS
1.Simple and highly customizable chat widget to complement your website and taste
2.User friendly dashboard lets you monitor visitor activity and manage chats
3.24 hour live chat support from trained experts on any weekday
4.Available in over 40 languages
5.Auto Detect- Chat widget detects language of current page and switches to its language
6.Provide top-notch customer support to the people shopping at your e-commerce store
7.Sets up different automatic triggers for new and returning visitors. A great option is the ‘Rescue Trigger’ that sends an apology to the waiting visitor, if nobody responds
8.Add operator’s photo for a more personal chat experience
9.Tracking and Live Analytics- Shows visitors currently on site with information like -First time visitor, browsing men’s watches, time on page.
10.Increase sales conversion and customer satisfaction
11.Instant Customer happiness
SIGN UP AND REGISTRATION PROCESS ON ZOPIM
1. Go to https://account.zopim.com/signup. Put in your name and email ID with which you would like to register. After that click on Sign up for a free Account Button.
2. After clicking on this, the below screen will pop up
3. Check your mail box for the verify account mail. Click on Verify your Email
STEPS TO INTEGRATE TO YOUR KARTROCKET STORE
1. Now, when you click on verify account mail, this will take you to the Zopim Account page. Fill in the details as shown below and click on save and go to Dashboard
2. You are at Zopim’s Dashboard. Click on the orange Next button
3. Put in the details as shown below and click on next button
4. When you click on Next Button, you can see that you are taken to an embed widget page where the code is displayed. Do not copy the code and skip this step.
Please Note: You just need to enter your User ID and Password to activate Zopim on your Store.
There is no need to embed the code for integration to your Kartrocket store.
5. Open your store on Kartrocket panel, log in with the username and password details. Click on Apps and then click on app category – Marketing. Scroll down to reach Zopim Live Chat App and click on the green Install Button
6. This would change to a green settings button on installation. Click on it7. After clicking on settings. You shall see the below page. Please fill all the details as shown below. Zopim supports several languages. By default, however it tries to automatically detect your language used on the website unless you force a certain language by configuring the settings. Pick on which pages you want to display the live chat widget. Here we have selected the Homepage in the Layout section
8. After clicking on blue save button, it shall say- Success you have modified module Zopim live chat app
OUTPUT ON VIEW STORE
1. Now, click on view store and see the output as shown below . Please Note this is when there is no agent logged into the dashboard (or they’re invisible) ie- offline on the chat widget
2. Now, you can also customize messages on the chat widget.
a)Go to the dashboard , click on widget , then click on Appearance and change the top title of the chat window , scroll down and then click on Orange Save changes button. See below for reference
b)Now open your Kartrocket store on the panel and see the changes below
