How to Integrate Olark App to your KartRocket Store
Looking for that little tab in the bottom corner of your website that says, “Click Here to Chat.” Olark is the Answer!
This app answers customers immediately and monitors website visitor behavior in real time for higher conversions, soaring sales and easy support.
FEATURES
- Multilingual — Works in any language
- BENEFITS Simple install — Just copy and paste an HTML snippet
- Design friendly — Fully configurable themes, colors, text
- Start immediately — Chat now from your browser
- Mobile and desktop — iPhone, Android, Windows and Mac
- Visitor details — Know who and what's going on your website
- Transcripts — Every chat recorded for review
- Chat ratings — Get instant feedback from customers
- Reporting — Detailed, real-time, beautiful reports
- Proactive chat — Directly or with targeted, automated rules
- Cobrowsing — Instantly control customer's browser
- Offline messages — Take emails when you’re not around
- Capture emails — Optionally require emails before chatting
- Chat groups — Route chats to any team like sales or support
- Chat limits — Limit chat volume to what you can handle
BENEFITS
- Targeted Campaigns - Choose to offer live chat at the most crucial times such as shopping cart abandonment. Offer VIP support to premium customers.
- Customization - Choose from a range of templates to match your design or use custom CSS to build your own. Choose a click-to-chat image or a pop-up widget.
- Olark Groups - Choose who takes which chat incident using Olark Groups. Direct chats to sales or customer support groups.
- Olark Cobrowsing - Offer greater support by taking over your customers browser and seeing what's on your customer's screen.
- Olark Cartsaver - See what it is your customer's cart in real-time so that you can up-sell and answer questions at the right time.
SIGN UP AND INTEGRATION PROCESS
1.Go to https://www.olark.com/signup/create_new_account/ and register. Enter your name, email ID, username , password
2.Click on ‘Continue’
3.You will get to the below page
4.Copy your Site ID and keep it
5.Now, Log in with the username and password details and your dashboard would open. See Below for reference
6.Click on Apps on the extreme left hand side
7.Go to the search bar on the top right side and search for the app
8.You will see the app displayed below
9.Click on the green ‘install’ button to install the app
10.The page will refresh and the install button will change to a setting button
11. Click on the ‘setting’ button
12. You will get to the page below
13.Paste your Site Id which you had copied in step no 4 and paste it here
14.Click on ‘save’
15.You will get a Success Notification!
OUTPUT ON LIVE STORE
1. View your Store and you will see a minimized ‘Contact us!’ chat window
2. This is when you click on the window
CUSTOMIZING CHAT BOX1.Now, Go back to the Olark Dashboard and click on ‘I’m Done’. You will get to the below page
2.Click on ‘customize your chatbox’. You will get to the below page
3.Here, you have to the option to choose the theme you like, change the top bar color, top bar text color, operator name text color, button color , button text color
4.Customize Olark Box size and location
5.After the changed settings you can click on ‘save’ button
6.After that you will get a Success Notification
7.You can also customize the ‘Behavior & Text’. That is if you want to do changes in Online , Offline messages, visitor info and more
8.After doing the changes , click on ‘save’
9.You will get the below message
OUTPUT ON LIVE STORE
1. View your Store
2. Click on ‘Contact us’
3. The visitor will input his name, email ID and message
4. After clicking on ‘send’ the chat box appears the way shown below
5. Now, if you want to start chatting , refer the below screen shot and click on Chat Now!
6. After clicking on ‘chat now’ you will be taken to the page below7. Hence, Chatbox when you are Online
8. ChatBox when the operator is chatting
9. Info of the Visitor on store who is chatting
